For Patients

WHO ARE WE AND WHY HAVE YOU RECEIVED THIS ACCOUNT:  

We are a billing company who bills for multiple assistant surgeons.   You will have received this invoice in relation to an operation you have had performed.  

We are a small team and on occasion you may need to leave us a phone message or please email us as this is our best mode of communication. We will return your call as soon as we can however, sometimes this may be outside “normal office hours”.  

INVOICES: We try to get these to you as soon as possible.  Where possible we will submit to medicare and your health fund first so that there will only be the outstanding gap for you to pay.  We cannot bill until everything is claimed with the main surgeon.  (Please note this is why sometimes there is a delay in getting the invoice to you.)  

PAYMENTS: The preferred method of payment is directly into the bank account of the surgeon from whom you have received the invoice for (details at bottom of invoice).  Please email a remittance to coastalbillingagency@gmail.com so a receipt can be issued.  You can also send credit card details or phone us to pay over the phone.   

OUR SERVICE:   Please note we are provided your details from the surgeon who attended your procedure and we will need to discuss with the doctor any questions to do with the invoices.  We just ask for your patience during this time.